How We Use Your Personal Information

Regarding the use of your personal information, we want to assure you that Immudi respects your privacy rights and places great importance on maintaining your privacy. Rest assured, we do not store credit card details. All transactions conducted through our portal are fully secure. When you visit Immudi or any related pages on our site, we collect information sent by your computer, tablet, or mobile phone. This information includes your computer’s IP address, device identifiers, operating system, location, standard web logs, or any other web data available. We also collect contact information provided by you on our website, such as your name, email address, home address, phone number, and similar details.

The Order Information we collect is primarily used to fulfill any orders placed through the Site. This includes processing payment information, arranging shipping, and providing invoices and order confirmations. Furthermore, we utilize this Order Information to:

• Communicate with you
• Screen orders for potential risk or fraud
• Provide information or advertising about our products or services, in line with your preferences

The Device Information we collect serves the purpose of screening for potential risk and fraud, particularly focusing on your IP address. Additionally, this information helps us improve and optimize our Site. For instance, we generate analytics to understand how customers browse and interact with the Site, and assess the effectiveness of our marketing and advertising campaigns.

Personal Information We Collect

Our main objective in collecting personal information is to offer you a secure, seamless, efficient, and personalized experience. We may use your personal information to:

• Process your orders on Immudi
• Send you transaction or shipment notifications
• Enhance our customer support services
• Customize, measure, and improve our offerings
• Tailor our website based on visitor usage patterns
• Deliver targeted marketing, service updates, and promotional offers based on your preferences
• Conduct security checks related to the use of our services
• Contact you via email or the method selected in your preferences

During your visit to the Site, we collect specific information about your device, including details about your web browser, IP address, time zone, and some of the cookies stored on your device. Additionally, as you navigate the Site, we gather information about the web pages or products you view, the referring websites or search terms, and your interactions with the Site. We refer to this automatically-collected information as “Device Information.”

We employ various technologies to collect Device Information:

• “Cookies” are data files placed on your device or computer, often containing an anonymous unique identifier. To learn more about cookies and how to disable them, please visit http://www.allaboutcookies.org.
• “Log files” track actions on the Site and collect data like your IP address, browser type, internet service provider, referring/exit pages, and date/time stamps.
• “Web beacons,” “tags,” and “pixels” are electronic files used to record browsing information.

Furthermore, when you make a purchase or attempt to do so through the Site, we collect specific details from you, such as your name, billing address, shipping address, payment information (including credit or debit card numbers), email address, and phone number. We refer to this information as “Order Information.”

In this Privacy Policy, “Personal Information” encompasses both Device Information and Order Information.

Do Not Track

Please be aware that we do not modify our data collection and usage practices on the Site when we receive a Do Not Track signal from your browser.

Sharing Your Data with Others

We may disclose your personal data to any of our group companies, including subsidiaries, our ultimate holding company, and its subsidiaries, to the extent reasonably necessary for the purposes outlined in this notice. This may involve internal administration purposes, as well as the provision or sharing of IT, payment, marketing services, or data centers within the group.

For purposes such as obtaining or maintaining insurance coverage, managing risks, seeking professional advice, or establishing, exercising, or defending legal claims, we may disclose your personal data to our insurers and/or professional advisers.

To protect your personal data and fulfill our legal obligations, we may disclose your personal data to anti-fraud, risks, and compliance providers.

Regarding payment-related matters, we may share your personal data with our payment service providers. Service data will be shared with these providers only as necessary to process payments, facilitate fund transfers, and handle payment-related inquiries or complaints.

Additionally, we may disclose your personal data to other service providers to provide specific services. This includes providers responsible for servers and maintenance, email services, data analysis or marketing, call centers, customer satisfaction surveys, and market research. We take all necessary measures to ensure that such subcontractors implement appropriate organizational and technical measures to safeguard the security and privacy of your personal data.

Apart from the aforementioned disclosures, we may disclose your personal data if it is necessary for compliance with a legal obligation or to protect your vital interests or those of another individual.

Please note that the parties mentioned in this section may be located outside the European Union and the European Economic Area. If we transfer your personal data to such parties, we will take all necessary measures outlined in the applicable legal acts to ensure the proper security of your privacy. This may include signing standard contractual clauses for data transfers. For more information on appropriate safeguards, you can contact us via email at [email protected].

Data Retention Period

Your personal data processed for any purpose will not be retained longer than necessary for that purpose or those purposes. Generally, the retention periods are as follows:

• Account data will be retained for a maximum of 5 (five) years from the date of your last account update.
• Service data will be retained for a maximum of 5 (five) years following the conclusion of service provision.
• Messaging data will be retained for a maximum of 2 (two) years from the date of consent. In cases where messaging data is sent to present clients to maintain and enhance customer relations, it will be retained for a maximum of 2 (two) years from the conclusion of the respective services, unless you withdraw your consent earlier or object to such processing.
• Correspondence data will be retained for a maximum of 6 (six) months following the end of the communication.

In some cases, it may not be possible to specify the exact retention periods in advance, such as for device data, which will be retained for as long as necessary for the relevant processing purposes.

However, please note that we may retain your personal data for a longer duration if it is necessary to comply with a legal obligation, protect your vital interests, or the vital interests of another individual.

Behavioral Advertising

As mentioned earlier, we utilize your Personal Information to provide you with targeted advertisements or marketing communications that we believe may interest you. To learn more about how targeted advertising functions, you can visit the educational page on the Network Advertising Initiative (NAI) website at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

If you wish to opt out of targeted advertising, you can use the following links:

• Facebook: https://www.facebook.com/settings/?tab=ads
• Google: https://www.google.com/settings/ads/anonymous
• Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Your Rights

If you reside in the European Union, you have the right to access the personal information we hold about you and request corrections, updates, or deletions. To exercise this right, please contact us using the provided contact information below.

Furthermore, as a European resident, please note that we process your information to fulfill contracts we may have with you (e.g., when you place an order through the Site) or for our legitimate business interests, as listed above. Additionally, your information may be transferred outside of Europe, including to Canada and the United States.

Changes

We may update this Privacy Policy periodically to reflect changes in our practices or for operational, legal, or regulatory reasons.

Minors

The Site is not intended for individuals under the age of 18.

Contact Us

For more information about our privacy practices, if you have any questions, or if you would like to file a complaint, please contact us via email at [email protected].