Terms and Conditions

1. Introduction

1.1. This Agreement governs the relationship between the Client and Immudi (referred to as “We,” “Us,” “The Website,” or “Immudi”), providing Services through the Website or the Mobile app. You can reach us via email at [email protected]

1.2. The Client will receive the text of this Agreement electronically or in another durable format before the Distance contract is concluded. If not reasonably possible, the Company will indicate how the Agreement can be reviewed at our premises or sent to the Client upon request, free of charge.

1.3. By accepting and using the Services, the Client acknowledges that they have carefully read, understood, and agreed to be bound by this Agreement.

1.4. This Agreement includes a mandatory arbitration provision (Section 17), requiring the use of arbitration for dispute resolution.

2. Definitions

2.1. Terms defined in the introductory part of this Agreement apply throughout, including:

  • Agreement: Online contract for Services and/or Goods between the Company and the Client.
  • Client: User of the Company’s Services and/or buyer of Goods.
  • Offer: Proposal for Services and/or Goods presented by the Company.
  • Privacy Policy: Company’s privacy policy published on the Website or Mobile app.
  • Services: Digital content, accessibility to the Website or Mobile app, and related information provided by the Company.
  • Digital content: Individual digital meal plans and/or other digital content sold online by the Company.
  • Goods: Supplements, gummies, and/or other physical products sold online by the Company.
  • Distance contract: Contract for Digital content and/or Goods concluded between the Company and the Client through a distance sale system.
  • Website: Company’s website available at www.immudi.com

3. Submission of the Offer

3.1. The Company provides the Client with the opportunity to receive an Offer.

3.2. The Client must provide accurate and complete information as requested to receive the Offer.

3.3. Upon submission of the required information, the Client will receive the Offer, including payment details and additional relevant information.

3.4. Acceptance of the Offer is indicated by ticking the box “I agree with the Terms & Conditions.”

4. Distance contract

4.1. The Distance contract is concluded when the Client accepts the Offer as outlined in Section 3.4.1.

4.2. The Company will confirm the receipt of acceptance electronically. For Digital content, it will be provided to the Client’s email address or on the Mobile app.

4.3. If the Agreement involves Digital content without a tangible medium, the Client agrees to waive the right of withdrawal.

4.4. The Company strives to ensure Services operate smoothly, but cannot guarantee uninterrupted or error-free access. The Client assumes the risk of using Services.

4.5. The Company may modify or discontinue Services without prior notice. The Client’s use of Services does not entitle them to continued provision or availability.

4.6. The Client agrees to comply with age restrictions and not provide access to Services for children under 18.

5. Payments

5.1. The price for Services and/or Goods offered will remain valid during the specified period, except for changes in VAT-tariffs.

5.2. The Client agrees to pay additional costs, fees, taxes, and charges incurred, including applicable sales tax and customs duty for Goods.

5.3. Payments will be made using valid credit cards or other allowed forms of payment. The Client must provide accurate and current information.

5.4. Goods remain the property of the Company until full payment is received. Prices and payment fees are confirmed upon purchase.

5.5. For international shipments, the Client acknowledges the responsibility for taxes, duties, and other applicable charges.

5.6. All transactions are handled by third-party payment service providers, and the Company is not liable for payment issues or disputes related to these services.

5.9. Services and Goods are offered on automatic renewal unless canceled by the Client. Renewal terms are specified in Section 5.9.

5.10. Special Deals may have additional terms and conditions that apply alongside this Agreement.

6. Refund & Refund Policy

6.1. Due to the nature of digital products, the Company follows a no-refund policy, except for faulty deliveries. Claims must be notified within specific timeframes.

7. Intellectual Property Rights

7.1. All intellectual property rights related to the Services and Services-related content belong to the Company.

7.2. The Client must not reproduce, modify, distribute, or make Services available to third parties without Company’s prior written consent.

7.3. The Client grants the Company a perpetual, worldwide, non-exclusive license to use and exploit User Content uploaded through the Services.

8. Use of Digital Content

8.1. The Company grants the Client a limited, non-transferable license to use Digital content solely for personal, non-commercial purposes.

8.2. The license term is 5 years unless terminated earlier in accordance with this Agreement.

8.3. Digital content must not be used beyond personal, non-commercial purposes.

8.4. Editing, reproducing, or sharing Digital content is prohibited without Company’s consent.

8.5. The Company may impose restrictions on the scope of the license and the devices on which Digital content can be used.

8.6. Violation of this section may result in suspension of access to Digital content.

9. Sale of Digital Content Prohibited

9.1. Selling, sharing, renting, or lending Digital content or copies is strictly prohibited.

10. Privacy Policy

10.1. Processing of personal data is governed by the Privacy Policy, which should be reviewed together with this Agreement.

11. Indemnity

11.1. The Client agrees to indemnify and hold the Company harmless from any claims or demands arising from their breach of this Agreement or violation of any law or third-party rights.

12. Liability

12.1. The Client acknowledges and agrees that the Company is not liable for any damages, losses, or interruptions arising from the use or inability to use Services.

12.2. The Company’s liability is limited to direct losses, unless otherwise provided by applicable laws.

12.3. The Client releases the Company from responsibility for non-fulfillment due to force majeure or other events beyond the Company’s control.

13. Medical Disclaimer

13.1. The Client should consult with their healthcare provider before trying the Company’s meal plans and/or Goods.

13.2. The Company does not provide medical advice or assistance, and the Client is solely responsible for their health decisions and seeking appropriate medical guidance.

14. Validity and Termination

14.1. This Agreement is effective upon acceptance and remains in effect until terminated.

14.2. The Company may terminate the Agreement if the Client breaches its terms or fails to provide required information.

15. Changes to Agreement

15.1. This Agreement, Privacy Policy, and additional terms are subject to change. The Company will notify the Client of updates.

15.2. Continued use of the Services after updates indicates the Client’s acceptance of the modified Agreement.

16. Communication

16.1. Communication is primarily conducted via email, and the Client accepts communication through this channel.

16.2. Important information will be provided through email or on the Website or Mobile app. The Client should regularly check their email and the provided platforms.

16.3. The Client may request a copy of this Agreement or any other contractual document from the Company.

17. Dispute Resolution

17.1. This Agreement is governed by the laws of Texas, and disputes are subject to arbitration unless qualifying for small claims court.

17.2. Informal dispute resolution is encouraged before filing a claim. Complaints should be addressed to the Company.

17.3. Arbitration will be conducted by the American Arbitration Association under its Consumer Arbitration Rules, unless otherwise agreed.

17.4. Class arbitrations and class actions are not permitted.

17.5. The Client may opt out of the arbitration agreement within a specific timeframe.

18. Miscellaneous

18.1. Only the Client has rights under this Agreement.

18.2. The Client cannot assign rights under this Agreement without the Company’s consent, while the Company may assign its rights.

18.3. If any part of this Agreement is found invalid, the remainder remains valid and enforceable.

18.4. The Company disclaims all warranties related to the Services.

18.5. By using the Services, the Client acknowledges and agrees to the terms of this Agreement.